![]() Tap on the appropriate one and you’ll see the options for appointments, starting with the soonest available: In this case, it’s an iPhone 4s, but if you have an iPad, iPod or Mac system, well, you can see the options. Now the big question is what kind of product I want help with. To make a Genius Bar appointment, I simply tap on “Genius Bar”. I want to make an appointment at the Twenty Ninth Street Apple Store, so I tap on it, revealing lots of useful information, including the store hours: For me, the closest store isn’t my favorite, as you can see: The icon looks like this:įound it? Launch it, tap the “Stores” icon along the bottom and let it figure out the closest stores. Step zero is to find the app on your iPhone. Now let’s have a look at how to set up an appointment and, as a bonus, how to check in once you’re at the store by again using the iPhone app. Now that you have it installed, I encourage you to allow it access to your location (so it can automatically figure out your closest stores) and to send you notifications (to remind you of upcoming appointments). Follow our retail guide for in-depth coverage of the latest Apple Store news.Everything About Ebook Readers: Unlocking the Mystery Tip: If you prefer using the computer, check out my earlier tutorial on How to make an Apple Store appointment on your computer. To learn more about Apple’s worldwide reopening timeline, visit our interactive tracker. Get a trade-in estimate online so you know what to expect.Have the device serial number accessible. Create an iCloud backup and remove any cases or accessories before arriving at the store. You will have to wait in line with your device before going inside. Find details about your nearest Apple Store at /retail. If your store offers curbside service, Apple Trade In may be temporarily unavailable.Make sure your item is repackaged with all cords, adapters, and documentation before arriving.If your store offers curbside service, returns may be temporarily unavailable.Learn more on Apple’s Returns & Refunds page. You can return your product within 14 days after your store fully reopens.I want to return a product purchased in-store Learn more about pickup options on Apple’s Shopping Help page. For help setting up your new product, schedule an Online Personal Session.If your store offers curbside pickup, you’ll receive directions to the pickup zone.You may also show an employee the Apple Wallet pass from your pick up email when you arrive. Have your order number and photo ID ready.You’ll get an email notification when your order is ready to pick up.Create an iCloud backup, install the latest version of your operating system, and have your appointment details ready before arriving. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.Find your nearest Apple Store at /retail. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage.In most cases, walk-in appointments are unavailable. Make an appointment on before arriving at the store.I have a Genius Support appointment or want to set one up Apple Watch, AirPods, and headphone demos have been temporarily removed.Reservations can be booked in person or online using the Apple Store app, and may fill up for the day. You may need a shopping reservation to enter the store.If your store has not reopened for shopping yet, it will be noted by a banner on its webpage.You will have to wait in line before going inside. I want to shop or browse inside the store Learn about the new Apple Store experience below If you answer yes to any of these questions, you will not be able to enter the store. Have you been in contact with any suspected or confirmed cases of COVID-19 in the last 14 days?.Are you currently experiencing respiratory issues?.Apple will ask you four health-related questions: In most cases, there will be a line to enter. You’ll need to wear a mask and pass a contactless temperature check before going inside an Apple Store. If you absolutely need service in person, check if your local store has modified opening hours at /retail. Download the Apple Store app for personalized shopping and the Apple Support app to chat with an Apple representative. We’d strongly recommend using the Apple Store Online before making an extra trip to your local mall. ![]() The best Apple Store experience today is in your own home. If you need to visit an Apple Store in the US during the pandemic, here’s how to make your experience safe, efficient, and successful. New safety procedures protect employees and customers. Modified shopping and support services encourage social distancing. COVID-19 has changed the Apple Store experience you’ve come to know.
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